Over the past decade, the Division of Corporate Education has provided high quality orientation to patient care for hundreds of nurses, patient care assistants and unit clerks.
Changing priorities in healthcare policy, financial reimbursement and the call for patient-centered evidenced-based care are creating new imperatives for interprofessional teamwork. In order to effectively meet these challenges, we offer a well coordinated orientation experience that includes the entire care team with a goal of fostering effective communication and better patient outcomes.
For additional information about any of our offerings, please contact Shelley Vitale, Coordinator for Orientation Services at srvitale@lancastergeneralcollege.edu.
Modules for all Direct Care Employees
001 Expectations 1.0 hours
Introduction to roles, responsibilities, concepts of competency based orientation plans to direct patient care
002 A Patient’s Journey 1.5 hours
Discover the patient’s perspective of the health care system. Learn about their rights & responsibilities; shared decision making and care planning responsibilities. Learn how to incorporate LG Health’s mission, vision, and extraordinary relationships and experiences into part of everyday care.
003 Essential Policies 1.5 hours
Gain knowledge of essential policies and programs that impact your daily work from patient identification to non-retaliation policy.
004 Environment of Care 1.5 hours
Uncover the hidden safety hazards for the patient, employee and guests through understanding and exploring intentional blindness. Learn what you can do to promote a safe environment in your work area.
005 Cultural & Age Specific Factors 2.0 hours
Gain knowledge and create an inner awareness about the various cultures served at Lancaster General Health through exploring how differing beliefs, social values and age affect perceptions of health care and disease. Explore ways to plan care that incorporates the individual’s diversity aspects. Explore your belief and value system in relation to the population LG Health serves.
006 Falls Reduction Program 1.0 hour
Learn about LG Health’s falls program and your responsibility in preventing patient falls in all care areas.
007 Safe Patient Handling 2.5 hours
Understand how back injuries occur and how to prevent them by using appropriate ergonomic techniques. Learn proper lifting, transferring and repositioning techniques. Interactive learning lab provided.
008 Patient Lift Equipment 1.0 hour
Gain knowledge of specific use, indications and precautions of various patient lifts. Interactive learning lab provided.
009 Infection Control, Isolation & Hospital-Acquired Infections (HAI’s) 2.5 hours
Learn the importance of hand hygiene in breaking the cycle of infection. Learn about the infection control program, manual and practices. Discover the types of isolations, their indications and precautions. Find out about the various PPE’s available for employee safety. Learn about HAI’s, their impact and your role in prevention, identification and treatment.
010 End of Life Issues & Care 2.0 hours
Learn about advance directives, livings wills, POLST and Do Not Resuscitate policy. Identify the unique needs of the dying patient and family. Explore end of life issues and comfort care measures, find out how to improve your communication skills. Understand potential ethical issues and resources available.
011 Diversion & De-escalation Techniques 3.0 hours
Learn strategies to identify behavior, events, and environmental factors that trigger anxiety, agitation and aggression. Engage in a perfect balance of discussion and simulations training to problem solve escalating situations by learning the steps and techniques of diversion and de-escalation. Explore how identifying and controlling your emotions are crucial to problem solving and diffusing situations. Learn the restraint policy, types available, correct application and resources.
012 Rapidly Changing Situations 1.5 hours
Find out how and why rapid response was initiated. Learn the roles and responsibilities of the rapid response and code team and find out where you fit in. Discover the sequence of events and key process components of responding to rapidly changing patient situations. Learn documentation requirements and family needs during this unsettling time.
013 Emergency Response Simulation 2.0 hours
Learn and build your emergency response skills with dynamic, hands-on simulation scenarios. This class presents the learner with rapidly changing and emergent situations for enhancement your interventions. Explore the code cart contents through a scavenger hunt.
014 Pressure Ulcer Prevention 2.0 hours
Increase your skills and knowledge in pressure ulcer risk identification and prevention strategies. Discover the reasons for pressure ulcer prevalence and learn about initiatives, interventions and how to manage pressure ulcers. Participate in interactive case studies.
015 Transitioning to a New Role 1.0 hour
Discover the next steps in the competency based model of orientation. Realize your roles, responsibilities and available resources. Understand the usual sequence of competency progression and adaption to change. Make an individualized plan for your next steps.
016 Conflict Management and Effective Team Communication 2.0 hours
Discover how reflective practice can assist you in taking constructive steps toward managing, resolving and transforming conflict situations. Learn the basic principles and practice of interpersonal verbal and non-verbal communication.
017 Relationship Based Care & the Extraordinary Experience 4.0 hours
Discover the philosophy of Relationship Based Care (RBC) by exploring three critical relationships: Self, Colleagues, and the Patient/Family. Learn how you can create healthy relationships by providing extraordinary experiences and making connections. Explore how you can weave these principles into the how and why you provide patient care and who you are as a care provider.
Modules for Nurses
018 Blood Transfusion 2.0 hours
Learn the fundamental aspects of transfusion therapy. Understand technical and procedural aspects of transfusion management related to patient preparation and education, assessment, documentation and communication. Discover interventions for complication management. Practice transfusion process in a simulated environment.
019 Safe Medication Administration 4.0 hours
Explore safe medication administration processes, policies and practices in a group setting. Learn about automated medication administration systems and documentation requirements. Explore the high risk medication, special considerations, precautions and safeguards to avoid mistakes. Learn the disposal process of narcotics and other medications. Discover resources to guide your safe medication administration practice and the role of the pharmacy department.
Successful completion of the safe medication examination required at end of session.
020 Physician Orders and Communication 1.5 hours
Discover the SBAR system for preparing communications and order attainment from physicians. Learn the components of a physician order and the process for instituting the order. Explore misconceptions, fears and uncertainties with physician communication. Find out what physicians want to know from you and how to set up effective communication interactions.
021 IV Therapy 3.0 hours
Explore the policies and practices associated with peripheral and central line intravenous therapy. Experience hands –on learning with IV therapy equipment through simulated activities. Learn ways to prevent central line associated blood stream infections. Discover resources available.
022 Cardiac Monitor and Lethal Rhythms 1.5 hours
Learn the ins and outs of the cardiac monitor set up, use and monitoring. Discuss lead placement and implications of improper application. Review lethal rhythms and explore associated symptoms.
023 Respiratory Care Practices 1.0 hour
Discover respiratory care services delivered at Lancaster General Health. Explore the different equipment and gain insight into practical tips and application of oxygen therapy.
024 Professional Practice and Development 2.0 hours
Discover more about professional practice by exploring Pennsylvania’s Nurse Practice Act and state laws that govern your practice. Learn how to apply the nurse practice act in your day to day practice. Gain knowledge in the art of delegation and learn your responsibilities in this process. Begin exploring shared governance structure, clinical ladder recognition and importance of continuing education.
025 Skill Building Practice Labs 4.0 hours
Improve and build upon your knowledge with practice labs that are self directed with opportunities to explore equipment, policies, procedures and processes. Lab provides simulated experience to practice the technical aspects of various nursing skills. Educator support and facilitation available during lab experience. Topics include: Trach care, Foley insertion and care, chest tubes, ostomy application and care, waste management etc.
Modules for Patient Care Assistants/Nurse Assistants
026 Vital Signs 3.0 hours
Learn the fundamentals of vital signs and how to take them. Class includes instruction, demonstration and return demonstration of taking temperature, radial heart rate, respirations, manual 2-step blood pressure and automated blood pressure taking. Learn how to take weights & heights. Learn how to document results, reporting parameters and essentials of communication with nursing.
027 Personal Care 4.0 hours
Gain knowledge and skills related to patient hygiene, feeding, dressing and activities of daily living through instruction, demonstration and practice in a simulated patient setting. Skills include: cleanliness and hygiene, mouth care, perineal and skin care, shaving and denture care plus many more. Incorporate respect for the patient. Learn how to provide privacy and maintain patient dignity through case scenarios. Learn specialized tasks such as application of TED stockings, skin inspection and application of sequential pressure devices. Learn how to make a occupied and unoccupied hospital bed.
028 Respiratory Equipment and Skills 2.0 hours
Training led by a respiratory Therapist, learn skills related to respiratory care services such as pulse oximetry, use of incentive spirometer, safe oxygen use. Training includes instruction, demonstration and practice.
029 Bladder Scanning 1.5 hours
Learn indicators, patient preparation, and procedure as well as documentation requirements of bladder scanning. Explore the equipment and practice the process in a secure environment.
030 Nutrition and Hydration 1.5 hours
Discover types of diets, supplements and snacks available. Learn the prescribed diet menus and process for meal ordering. Gain knowledge of successful feeding strategies and techniques. Learn about swallowing difficulties, precautions and special feeding needs.
031 Intake and Output 2.0 hours
Learn how to measure and record intake and output of various devices. Learn the various types of input and output and how to correctly calculate recordings. Discover your role in assisting the patient with bowel and bladder elimination.
032 Cognitive Coach Training 2.0 hours
Discover the reasons for a cognitive coach and the responsibilities involved. Practice use of cognitive coach skills through interactive case scenarios. Learn what observations and findings need communicated to nurse.
033 Cardiac Monitor Course 2.0 hours
Learn about basic cardiac functionality and the reasons for monitor use. Explore the cardiac monitor set up, use and monitoring. Discuss lead placement and implications of improper application. Learn to identify lethal rhythms and explore associated symptoms.
034 EKG’s 1.5 hours
Learn the fundamentals of patient preparation and education, placement of EKG patches, and how to perform an EKG. Discover trouble shooting techniques.
035 Skill Building Practice Labs 4.0 hours
Improve and build upon your knowledge with practice labs loaded with opportunities to explore equipment, policies, procedures and processes. Lab provides simulated experience to practice the technical aspects of various PtCA skills and competencies. Educator support and facilitation present during lab experience. Topics include: VS taking, Foley care, ostomy care, pulse oximeter, bed making, and many more.
036 Initial Healthcare Provider CPR 4.0 hours
Learn the rescuer skills needed for adult, child and infant CPR and relief of choking through the American Heart Associations’ initial provider course. Learn the chain of survival and sign of heart attack, stroke and choking. Have the opportunity to demonstrate what you learn and prove competency through practical and written test. This course is a pre-requisite to practice in any setting.
037 Pre and Post- Operative Care 1.5 hours
Learn the PtCA role and responsibilities in providing pre and post-operative care for general surgical patients. Discover patient’s emotional and spiritual needs during this time and how you can make a difference. Learn about various hot and cold applications available and indications for their use.
Modules for Point of Care Testing
038 POCT Testing and Specimen Collection 2.0 hours
Learn the correct method to test glucose levels, trouble shooting, documentation and care of the equipment. Discover action plans for glucose results out of range and communication, documentation requirements. Discover treatment and intervention options with abnormal glucose levels. Learn how to perform, interpret and document results of hemetest and Gastroccult. Discover process for urine collection, MRSA collection and miscellaneous specimen collections. Required class for nurses and PTCAs.
Modules for Computer/Informatics
039 Introduction to computer system 2.0 hours
Discover and explore Lancaster General Health’s computer system including e-mail, how to enroll in CBL’s, Star-Net, event reporting, Krame’s patient education material and e-cart through interactive hands-on practice and instruction. Required class for nurses, PtCA and unit clerks
040 Bridge transfusion, Hospira and Pyxis 4.0 hours
Learn the fundamentals of Bridge transfusion, Hospira, Pyxis and all about e-carts . Class is an interactive, hands-on experience with instruction. Required class for nurses prior to clinical practice.
042 e-Health Mandatory CBL’s for Nursing- Part 1 2.0 hours
Self paced learning modules to explore and familiarize with fundamentals and functionality of the e-health electronic medical record system. Satisfactorily complete post- learning test with at least 80%.
043 e-Health Mandatory CBL’s for Nursing- Part 2 2.0 hours
Self paced learning modules to explore and familiarize with fundamentals and functionality of the e-health electronic medical record system. Satisfactorily complete post- learning test with at least 80%.
043 e-Health Nursing Part 1 8.0 hours
Learn the fundamentals and functionality of the e-health electronic medical record system. Discover your responsibilities in documentation as you navigate through the required lessons. Pre-requisite for e-Health Nurse Part 2.
044 e-Health Nursing Part 2 8.0 hours
Continue learning functionality and documentation process of the e-health electronic medical record system. Discover your responsibilities in documentation as you navigate through the required lessons.
045 e-Health Patient Care Assistant 4.0 hours
Learn the functionality and documentation process of the e-health electronic medical record system. Discover your responsibilities in documentation as you navigate through the required lessons. Satisfactorily complete post- learning test with at least 80%.
046 e-Health for Unit Clerk’s 8.0 hours
Learn the functionality and documentation process of the e-health electronic medical record system. Discover your responsibilities in documentation as you navigate through the required lessons. Satisfactorily complete post- learning test with at least 80%.
Modules for Unit Clerks
049 Medical Terminology 3.0 hours
Learn the fundamentals of medical terminology including body regions, prefixes, suffixes and root words. Learn how to break about words and uncover their meaning with memorizes thousands of medical terms. Discover common and approved abbreviations, symbols and available resources.
050 Time management 1.5 hours
Learn ways to effectively organize and manage your time at home and at work to be the most productive you can be. Discover tips and time savers, proven methods and shortcuts. Learn tools that are available for time tracking, identifying work flow and pitfalls and many others.
051 Unit Clerk Role and Responsibilities 4.0 hours
Learn chart preparation, discharge responsibilities, and process flows for common tasks. Learn communication systems such as paging system, call bell system, spectra link phone, downtime procedures. Discuss supply ordering and common forms. Learn the death process and paperwork requirements.