The tuition rate and all fees determined by the administration of the College and are subject to change at any time.  The College Catalog (link on the left side of this page) contains rates that were current as of the date of its publication.  Those questions most commonly asked of the Bursar's Office are answered below.

What are the hours of the Bursar's Office?
Monday, 7:00-3:30. Tuesday, 7:00-3:30. Wednesday, 7:00-5:00. Thursday, 7:00-3:30. Friday, 7:00-12:00. Summer and holiday hours may vary.

How can I contact the Bursar?
The best way to ensure that the Bursar is available is to call 717-544-4595 or email Lisa Deibler, lsdeible@lancastergeneral.org, to make an appointment. The Bursar’s Office is located at 434 N. Lime St, 1st floor.

How much are tuition and fees?
Tuition and fees are printed in the College Catalog, and on our Tuition and Fees page.  Links to both these pages are on the left side of this page.

Can I pay my bill by Credit Card?
Yes. We accept Visa and Mastercard ONLY. Please write your credit card number and expiration date on the top of the bill and fill in the amount you want charged. Payments will also be accepted over the phone by calling the Bursar at (717) 544-4595. In addition, payments will be accepted in the Bursar’s Office during normal office hours.  Better yet, you can pay your bill online using the link on the left side of this page.

• 1. A copy of the letter from the scholarship donor awarding your funds or the loan approval letter
• 2. Applicable semesters for which the scholarship/loan will apply
• 3. Limits of scholarship/loan (Tuition, fees, etc)
• 4. Contact person and phone number
• 5. Name and address of Scholarship Donor or bank

What if I work for Lancaster General?
LGH’s tuition reimbursement and scholarship policy is available on the intranet under HR policies. Search using the key words “Educational Reimbursement”. In addition, questions can be directed to Human Resources at 717-544-4915.

• 1. Document as to whether the funds are a scholarship or loan
• 2. Applicable semesters for which the funds apply
• 3. Limits of the funds (tuition, fees, etc)
• 4. Contact person and phone number
• 5. Employer’s name and address

If your employer reimburses you, the College must still receive payment prior to the bill due date.

What if I applied for Financial Aid and I don’t see it on my bill?
Contact the Financial Aid office at (717) 544-5901. Financial Aid will only come off your bill if you have completed all necessary paperwork requested by the Financial Aid Office. Students whose Financial Aid is incomplete at the time the bill is due must pay a $500.00 deposit and understand that the process must be completed within the next 14 days in order to avoid any interruption in their classes.

Will my Enrollment fee be applied to my bill?
No. It is a nonrefundable fee to hold your seat for the program to which you applied.

Third Party Billing
Third party billing is the responsibility of the student.  FERPA laws have made it difficult for the school to assist with this process. 

What is your Withdrawal/Refund policy?
If you enroll in a class you are responsible for making payment. Failure to show for a class will not dismiss your financial obligations. If you intend not to take a class you must call the Registrar at (717) 544-5373 prior to the start of the class. A 10% administration fee will be assessed to students who fail to show for any registered class without giving notice. When notice of withdrawal from classes is given to the Registrar, refunds are prorated based on the number of classes you attend.

• Fall/Spring Tuition and Fees
• 100% refund if notice of withdrawal is received before the end of the first full day of scheduled classes
• 90% refund before the end of the first week
• 80% refund before the end of the second week
• 70% refund before the end of the third week
• 60% refund before the end of the fourth week
• No refunds will be issued after the fourth week

• Summer Tuition and Fees
• 100% refund if notice of withdrawal is received before the first class
• 90% refund after the first class and before the second class
• 80% refund after the second class and before the third class
• 70% refund after the third class and before the fourth class
• No refunds will be issued after the fourth class

When do I receive my refund check?
Refunds will not be issued until payments are received by the school from your lender. Federal Stafford Loans usually are disbursed the first week of classes. State grants, Pell and SEOG usually arrive 3-4 weeks after the start of the semester. Mary Stager Scholarships are typically disbursed sometime during the second half of the semester.

When are refund checks issued?
Credit balances will be refunded to you as funds are received at the College.  Multiple refunds may be disbursed throughout the semester.  Refund checks are issued only once a week. Checks will normally be available Friday mornings after 10 am.An email will be sent to you by the Bursar when your check is ready. Checks can then be picked up at the reception desk in the main office. Please have identification ready. Keep in mind if a Parent Plus Loan creates a refund, the refund will be issued to the parent and not the student. All Plus loan refunds will be mailed directly to the parent.

What does a minus (negative) due on my bill mean?
No payment is due to the school at this time.

What if I make my payment late?
Any payment received (not postmarked) in the Bursar’s Office will be assessed a $40 late fee. Payment can be mailed or dropped off at the main college office. Lock boxes are also available for your convenience if the main office is closed. If no payment is made by the start of class, you will be withheld from class until funds are received in the Bursar’s Office.

What if I receive Financial Aid from another school, do I still need to send in a payment?
A copy of your award letter must be submitted to the Bursar.  If the award does not cover the entire bill, a payment of the balance will be due on the billing due date.  If the Bursar does not receive this information, payment will be required by the due date of the bill.

Why is the Financial Aid on my bill different from what I received?
Keep in mind that the financial aid on your bill is based on an estimate. Financial situations, enrollment status and academic progress can change your financial aid at any time. Lenders determine the fees assessed on your loan. The Financial Aid Officer can only estimate what the lender will assess. New bills/refunds may be issued if the financial aid received by the Bursar differs from what was estimated.

What if I received a Federal Nursing Loan?
Financial aid will award these loans on your bill. Entrance Interviews and promissory notes must be signed to receive the funds. When the notes are available, the Bursar will notify the student via email to make an appointment to complete the necessary paperwork. It will only take approximately 5 minutes. After the student graduates or withdraws, exit interviews must be conducted.

How will I know when my loan money is applied to my account?
Students must continually check their accounts on Sonis. Notifications will also be sent via email.

How can I get a copy of my student account?
Students are given access to Sonis at the time of registration, which allows all registered students to access their bills/student accounts.  All returning students may view their account in Sonis at any time.  New students will be given a PIN once classes begin which will allow them to have access to view their bills in Sonis. 

Updated 9/11/08